The rise in energy prices has multiplied disputes between consumers in Torrevieja and large utility companies. Furthermore, many foreign owners spend long periods outside Spain throughout the year. As a result, they often return to their properties and find unexpected supply cuts or exorbitant bills. These issues usually happen due to alleged reading errors or estimated consumption calculations.
However, consumer legislation in Spain grants very clear rights to protect users against these abuses by multinationals. Therefore, managing your water and electricity contracts spain properly is vital to avoid bad surprises.
What to do when receiving a disproportionate bill
If you receive a bill that does not match your real consumption, returning the bank receipt immediately is a huge mistake. Consequently, the company could start a process to suspend your service. The correct legal protocol requires submitting a formal written complaint to the customer service department of the company. In this document, you must demand a meter audit and the correction of estimated readings.
Is it legal to cut off your utilities without prior notice?
The answer is a definitive no. Utility companies are strictly prohibited from cutting off electricity or water immediately. In fact, the law imposes a rigorous procedure on them:
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Reliable notification: First of all, they must send a payment notice through a method that leaves proof of receipt, such as a burofax.
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Minimum deadlines: In addition, they must grant a mandatory minimum legal period to settle the debt before disconnecting the service. If they cut your power without following these steps, the cut is illegal and you can claim damages.
Arbitration and legal support for a successful claim
If the company ignores your complaints, the next step is to contact the Municipal Consumer Information Offices (OMIC). Thus, you can access the consumer arbitration boards. Given that corporations delay these processes with technicalities, counting on Orihuela Solicitors ensures the immediate reopening of your essential supplies. Likewise, we manage the judicial claim of any overcharged amounts.
